At Bloomory Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within [Insert Number] days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products for hygiene reasons.
• Customized or personalized items.
• Gift cards and final sale items.

3. Return Process

• To initiate a return, contact us at info@bloomorystore.com with your order details and reason for return.
• Once approved, we will provide return instructions.
• The customer is responsible for return shipping costs unless the item is defective or incorrect.
• Returns must be shipped back using a trackable shipping method.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you about the refund status.
• Approved refunds will be processed within [Insert Number] business days to the original payment method.
• Shipping fees are non-refundable.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within [Insert Number] days of delivery with photos of the issue. We will offer a replacement or full refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at info@bloomorystore.com.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time, please:

• Check your bank statement.
• Contact your bank or payment provider, as processing times may vary.
• If you still have issues, contact us at info@bloomorystore.com.

8. Contact Us

For any questions about our Returns & Refunds Policy, reach out to:

📧 Email: info@bloomorystore.com